What is a mass service disruption?

A mass service disruption (MSD) is where mass outages have occurred due to extreme weather conditions or other factors beyond our control. In these situations, mass outages of services may occur and we may not be able to meet timeframes for connecting a service or repairing a fault on your line. Other factors may include the current Covid 19 pandemic where this is affecting our or our suppliers’ ability to attend new installations, remedy faults, access exchanges or perform other service related requests.

What is a mass service disruption?

A mass service disruption (MSD) is where mass outages have occurred due to extreme weather conditions or other factors beyond our control. In these situations, mass outages of services may occur and we may not be able to meet timeframes for connecting a service or repairing a fault on your line. Other factors may include the current Covid 19 pandemic where this is affecting our or our suppliers’ ability to attend new installations, remedy faults, access exchanges or perform other service related requests.

What are considered extreme weather conditions?

Where a provider is claiming an exemption from a performance standard as a result of extreme weather conditions in an area, it must include evidence in writing that these conditions meet one or more of the criteria of extreme weather conditions specified in Schedule 3 of the CSG Standard. These include:

More detailed definitions of these extreme weather conditions are included in Schedule 3 of the CSG Standard; however, they broadly align with conditions where the Bureau of Meteorology will issue a severe weather warning.

Public Notices

Start Date

20/01/2020

End Date

19/04/2020

Location

Parts of the Capricornia, Wide Bay and Burnett, and Central Highlands and Coalfields Districts of Queensland

Disruption

Severe weather events

Start Date

10/02/2020

End Date

13/04/2020

Location

Pilbara and Kimberley Districts and part of the Gascoyne District of Western Australia

Disruption

Due to extreme weather events

Start Date

09/03/2020

End Date

13/04/2020

Location

Metropolitan Melbourne and parts of the surrounding Central, North East and North Central Districts of Victoria.

Disruption

Severe weather

Start Date

30/01/2020

End Date

12/04/2020

Location

North Tropical Coast and Tablelands, Herbert and Lower Burdekin, and Northern Goldfields and Upper Flinders Districts of Queensland

Disruption

Severe weather events

Start Date

26/02/2020

End Date

05/04/2020

Location

Perth and surrounding Lower West District of Western Australia

Disruption

Staff redeployment

Start Date

28/02/2020

End Date

29/03/2020

Location

Peninsula and Gulf Country Districts of Queensland

Disruption

Severe weather events