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What is a mass service disruption?

A mass service disruption (MSD) is where mass outages have occurred due to extreme weather conditions or other factors beyond our control. In these situations, mass outages of services may occur and we may not be able to meet timeframes for connecting a service or repairing a fault on your line. Other factors may include the current Covid 19 pandemic where this is affecting our or our suppliers’ ability to attend new installations, remedy faults, access exchanges or perform other service related requests.

What are considered extreme weather conditions?

Where a provider is claiming an exemption from a performance standard as a result of extreme weather conditions in an area, it must include evidence in writing that these conditions meet one or more of the criteria of extreme weather conditions specified in Schedule 3 of the CSG Standard. These include:

  • large hail
  • heavy rainfall
  • flash floods
  • hazardous winds
  • lightning
  • blizzards
  • tornados
  • unusually large surf waves
  • storm tides
  • cyclones

More detailed definitions of these extreme weather conditions are included in Schedule 3 of the CSG Standard; however, they broadly align with conditions where the Bureau of Meteorology will issue a severe weather warning.

Public Notices

Start Date

05/01/2021

End Date

07/02/2021

Location

North Tropical Coast and Tablelands, Herbert and Lower Burdekin Districts and part of the Northern Goldfields and Upper Flinders District of Queensland

Disruption

Delay due to extreme weather events
Download PDF

Start Date

15/12/2020

End Date

31/01/2021

Location

Northern Rivers and Mid North Coast Districts and part of the Northern Tablelands District of New South Wales

Disruption

Delay due to extreme weather events
Download PDF

Start Date

15/12/2020

End Date

31/01/2021

Location

Southeast Coast and Wide Bay and Burnett Districts of Queensland

Disruption

Extreme weather events
Download PDF

Start Date

08/12/2020

End Date

24/01/2021

Location

Southeast Coast and Wide Bay and Burnett Districts of Queensland

Disruption

Delay due to severe weather events
Download PDF

Start Date

03/12/2020

End Date

17/01/2021

Location

Northern Tablelands and Mid North Coast and parts of the Northern Rivers and North West Slopes and Plains Districts of New South Wales

Disruption

Delay due to severe weather
Download PDF

Start Date

03/12/2020

End Date

31/01/2021

Location

Northern Tablelands and parts of the Mid North Coast and North West Slopes and Plains Districts of New South Wales

Disruption

Delay due to severe weather events
Download PDF
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Buroserv has earned a solid reputation for delivering unprecedented value and quality customer service in the ICT field. Our team strives for innovative solutions to our customers’ needs to deliver tangible benefits to their unique business.

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Faults & Technical Assistance

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  • 1300 129 582
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We are passionate about what we do, and it is this passion that drives us in our pursuit to become Australia’s leading service provider for businesses, from small to enterprise.

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  • FAQs
  • Insights (Blog)
  • Critical Information Summary
  • Important Documents
  • Mass Service Disruptions
  • Level 2, 9 Help Street
    Chatswood NSW 2067
  • 1300 129 582
  • customercare@buroserv.com.au
  • www.buroserv.com.au
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