Why your business needs a 1300 or 1800 number
1300 and 1800 numbers are special phone numbers that offer the flexibility, consistency, and reach that modern, agile organisations need to thrive in the current business landscape.
NBN Speeds Explained
The connection speed you will be able to access on the NBN network is determined by four main factors:
- The type of NBN technology connected to your property
- The broadband plan you sign up to, which may include a cap on speeds
- The network capability of your service provider
- The setup at your property and how you use the internet
At Buroserv, we offer four-speed tiers. Your internet usage, as well as the maximum line speed of your NBN technology, will determine which speed tier is right for you:
What are 1300 & 1800 numbers?
Normal landline phone numbers have their own physical phone line. But 1300 and 1800 numbers are different. When a customer dials one of these “virtual numbers”, the call is automatically and instantly routed to a any phone number of your choice such as a mobile, landline or international number and includes:
- Business phone line
- Call centre service
- Phone service connected to the NBN
- VoIP line
But what if a call is routed to a phone line that doesn’t get answered? Well, it’s possible to program multiple answer points. For instance, if the first number is busy or unavailable, the call can be automatically rerouted to a mobile phone, or a different landline, or your home phone.
It’s even possible to configure different routing parameters, so that calls made from a certain location, or at a certain time of day, will automatically be routed to a specific number.
Because these virtual numbers are exclusively for inbound calls, it’s not possible to dial out from a 1300 or 1800 number. Instead, when you make an outbound call, you’ll continue to use your regular phone line (and pay your standard call charges).
Pay only for what you need
- $33/month incl. GST
- 10GB data
- Unlimited national calls & calls to 13, 1300, 1800
- Unlimited SMS, MMS
- Unlimited calls to 15 popular international destinations: China, Germany, Greece, Hong Kong, Indonesia, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam.
- No lock in contract – month to month
- Control your costs with no automatic data top ups
- Uses the Telstra network
(see https://mobilemaps.net.au/maps/api/embed/4G/ for coverage)
What are business mobile phone plans?
The National Broadband Network (NBN) is a federal government-sponsored project to provide every home and business in Australia with a fast, affordable internet connection. We help you access the NBN with service plans tailored to your business needs.
Replace your outdated network infrastructure with future-proofed technology.
Improve your productivity and performance with business-grade internet & digital voice services.
Remain online even if your network goes down with our range of back up options.
Get the flexibility, support and performance your business requires with our highly customisable plans.
What are the features of 1300/1800 numbers?
1300 and 1800 numbers have numerous features that make them attractive to businesses:
- Divert calls to multiple mobiles or landlines: Incoming calls can be routed to as many mobile or landline numbers as you want.
- Consecutive or simultaneous ring: Choose to divert incoming calls to multiple phones consecutively, which means the first number in your chain will ring, and after a set period of time — typically 10 seconds — it will automatically transfer to the second number, and so on. Alternatively, choose multiple phones to ring simultaneously, in which case the first person to answer will be connected and all other phones will stop ringing.
- Built-in voicemail: 1300 and 1800 numbers have their own voicemail service, with the ability to send email notifications including the call details and an audio recording of the message.
- Interactive Voice Response: 1300 and 1800 numbers can be paired with an Interactive Voice Response system, allowing the caller to choose where their call is directed to (e.g. “Press #1 for Accounts, #2 for Customer Service”).
- Missed call alerts: Once activated, this feature will automatically email you with a caller’s detailers whenever a call is missed. If “consecutive ring” has been switched on, the notification will only be sent when the final number in the sequence fails to pick up.
- Routing by location or time: Want calls originating in a certain state or postcode area, or on a certain day of the week or time of day, to be routed to a specific number? That’s easily done with 1300 or 1800 numbers.
- Spam caller blocking: Cut down on the volume of unwanted calls you receive by barring specific IP addresses or phone numbers, or a general range of numbers, such as those from overseas.
- Whisper announcements: This useful feature gives the recipient a brief audio message to identify that this is a business call, such as: “This is a 1300 call.” Particularly helpful when calls are being routed to mobile phones.
- Update routing configurations in real time: Want to change your current routing setup? Do it quickly and easily via an online portal — ideal for when you’re heading to an important meeting and don’t want to be disturbed, or when someone is off sick or on annual leave.
What are the business benefits of 1300/1800 numbers?
With such a wide-ranging feature set, 1300 and 1800 numbers offer a host of benefits to businesses. Some of the biggest include:
- Retaining the same phone number throughout the life of your business, no matter if you move to a new location
- Eradicating the need to set up new phone lines (with new numbers), no matter how big your business grows, as calls to a single number can be routed to as many phones as you choose
- Portal to allow you to make immediate changes to how your business calls are processed.
- Reporting to show who is calling your business, when and from where.
- Increasing your geographic reach and demonstrating that you are more than just a “local” business
- Giving your customers a simple phone number to remember
- Ensuring you never miss an essential call, even if you’re in the car or at home
- Receiving notifications when a call has been missed and/or a voicemail has been left
- Directing customers to the most relevant department or individual, depending on the nature of their call
- Guaranteeing customers can always reach you in an emergency