East Coast Weather Event

Network Incident Update

Event summary

Rain has eased and weather conditions have improved, however major flooding continues across parts of NSW, with particularly dangerous conditions across northern parts of the state.

Six evacuation orders were lifted on Wednesday and 3000 people were able to return to their homes, but about 20,000 people remain evacuated.

Heightened awareness remains in place as flood levels are expected to increase over the coming days.

Customer experience

The following services are impacted.

  • Fixed Line Telephony and ISDN services in areas including Argents Hill, Bagnoo, Beverly Hills, Bobin, Boorganna, Central Colo, Central Macdonald, Crescent Head, Frazers Creek and Moonan Brook
  • ADSL services in areas including Agnes Banks, Central Macdonald and Kenthurst
  • NBN Voice and Data services in areas including Balmain, Bulahdelah, Coffs Harbour, Port Macquarie And Rosebery
  • Loss of mobile coverage to some Telstra 3G and 4G base stations across areas including Bankstown, Haymarket, Cattai, Campsie, Charlestown, Maitland, Hallidays Point, Hamilton, City South, Karuah, Ellenborough, North Sydney, New Lambton, Richmond, Leppington, Pitt, Dorrigo, Hannam Vale, Wentworth Falls and Wingham.

Copper and fibre services in the below-listed areas may be impacted by flooding:

AGNES BANKS GIRRALONG PADSTOW HEIGHTS
ALLGOMERA GREENACRE PAPPINBARRA
ARGENTS HILL GUNDERMAN PITT TOWN
BAGNOO HALLIDAYS POINT PORT MACQUARIE
BAKERS CREEK HAMILTON SOUTH PUTTY
BALLENGARRA HANNAM VALE RAVENSDALE
BALMAIN HARBORD RED HEAD
BARRAGANYATTI HARRINGTON PARK REVESBY
BEECHWOOD HIGHER MACDONALD ROSEBERY
BELBORA HOLLISDALE SAINT ALBANS
BELFIELD HURSTVILLE SALT ASH
BEVERLY HILLS HURSTVILLE GROVE SANCROX
BLACK HEAD INNES VIEW SEAL ROCKS
BLACKHEATH JOHNS RIVER SMITHS LAKE
BOBIN KANAHOOKA SOUTH HURSTVILLE
BOBS FARM KENTHURST STEWARTS RIVER
BONDI JUNCTION KENTLYN STRATHFIELD
BOORGANNA KEREWONG STRATHFIELD SOUTH
BOOTAWA KILLABAKH TALLWOODS VILLAGE
BROMBIN KILLINGWORTH TAMBAN
BUCKRA BENDINNI KINDEE TELEGRAPH POINT
BULAHDELAH KIPPAXS TERMEIL
BULGA FOREST KRAMBACH TERREY HILLS
BUNGWAHL KURRAJONG TERRIGAL
BYABARRA LAKE TABOURIE THE JUNCTION
CAIRNCROSS LAPSTONE TIPPERARY
CARLINGFORD LAURIETON TITAATEE CREEK
CASTLE HILL LINDEN TOMS CREEK
CASTLEREAGH LITTLE BAY TUGRABAKH
CATTAI LONG FLAT UPPER COLO
CEDAR BRUSH CREEK LORNE UPPER MACDONALD
CENTRAL COLO LOWER PAPPINBARRA UPPER PAPPINBARRA
CENTRAL MACDONALD LOWER PORTLAND VINEYARD
CHAIN VALLEY BAY MAITLAND WAITUI
COFFS HARBOUR MARAYLYA WAKEFIELD
COLLOMBATTI MARLEE WALCHA
CROYDON PARK MASCOT WALLACIA
COLO MEGALONG VALLEY WALLANBAH
COLO HEIGHTS MEREWETHER WANG WAUK
COMBOYNE MINIMBAH WARILLA
COOLONGOLOOK MOGO CREEK WAUCHOPE
CREMORNE MONDROOK WHEENY CREEK
CRESCENT HEAD MOORAL CREEK WHERROL FLAT
DEBENHAM MORTDALE WICKHAM
DOUBLE BAY MORTON WILDES MEADOW
DRUMMOYNE MOUNT DRUITT WINGHAM
EDGECLIFF NABIAC WISEMANS FERRY
ELANDS NARARA WOOLLAHRA
ELLENBOROUGH NARRABEEN NORTH WRIGHTS CREEK
EUNGAI CREEK NORTH PARRAMATTA WYONG
EUNGAI RAIL OAKVILLE WYONG CREEK
FERNANCES OATLEY YARRAMALONG
FLINDERS PARRAMATTA YARRAMUNDI
FORRESTERS BEACH PENSHURST YARROWITCH
FRAZERS CREEK PERRYS CROSSING
GANGAT PIPECLAY

Response

Technicians are being dispatched to priority sites, in particular communities that are isolated, to restore network infrastructure. Access to some sites is being hampered due to flooding and road closures and is being assessed in conjunction with the Emergency Services.