Buroserv partners with Superloop as our wholesale nbn network services provider
Buroserv was presented with a compelling reason to review service partners when our wholesale partner announced a withdrawal from the market.
We took the opportunity to seek a replacement that would help us take advantage of new market opportunities, and to look at new network options built around speed unencumbered by legacy considerations and complexity.
We chose Superloop as our wholesale nbn network services provider, to recalibrate and improve services to our customers, and give them increased capacity, and better control and management
“We investigated a number of wholesale partners, including testing networks and their network management systems. We chose Superloop as the best-equipped nbn partner, and in particular for its automated management systems,” said Peter Mahon-Daly, CTO of Buroserv. “These allow Buroserv to add new connections very easily and quickly, which is very important to us in a very competitive market space.”
Faster network, no legacy overheads
The partnership covers the continuing migration of services to the Superloop network, the future migration of services as they come off existing legacy contracts, and support across the Superloop network infrastructure.
There were a number of aspects about what Superloop could deliver that were compelling to Buroserv. As Ryan Crouch, Group Executive Wholesale for Superloop, explained, “We are an nbn-first infrastructure provider, with no legacy access network to protect. That means we can focus on providing the best possible network, features and service performance to Buroserv.
“We connect Buroserev to all 121 nbn POIs across Australia.
“And using the Superloop Connect platform is already making the migration process simpler and easier for our customers to transfer to our network.”
Full network transparency
Of particular importance to Buroserv is network transparency. Superloop provides that from the point of connection with the end-user, CVC capacity and nbn backhaul. This lets us deliver managed services with full visibility into the performance of the nbn service and carriage network.
As Peter Mahon-Daly of Buroserv explained, “This is very important to us, across all our network, IT and IP transit services. And it’s something more of our customers are asking for.”
Alongside this nbn transparency is the ability Superloop has to create APIs that streamline and speed up the connectivity to the Superloop network.
“We completed the first few hundred connections under test conditions, and have now migrated 5,000 customers,” said Peter Mahon-Daly. “This is a great example of the responsiveness from the Superloop team. We can talk to their management, technology and support teams at any reasonable time, and this certainly helped in the original migration task.”
Aggregated service access to all nbn POIs
Under the commercial details negotiated between the two companies, Superloop provides Buroserv with access to customers nationally, through a single point of interconnection to the Superloop network.
“Using this aggregated network access makes good management sense for us,” explains Peter Mahon-Daly. “Different customers can access the network at different times across the country, which is efficient and cost-effective. And it’s a lot easier for us to manage. It replaces the pain and complexity of having multiple aggregation links to different points of presence around the country.”
Superloop also shares its Superloop Connect technology roadmap with Buroserv, allowing us to plan the services we want to introduce with realistic timetables, liaising directly with Superloop on what might be required from the network infrastructure and security perspectives.
Paul Tyler, CEO of Superloop, said, “The nbn levelled the playing field for RSPs here in Australia. As some legacy telcos decide to withdraw from the Australian TC4 market, Superloop can meet the needs of RSPs in this space. We are a natural nbn partner, we built our digital-first network as a national nbn network, and we have been a wholesale provider from the beginning – all factors that influenced Buroserv’s decision.”
At the core of the deal, though, is the service Buroserv provides their customers.
“They are primarily businesses, and they want just one number to call for their network services and, increasingly, their IT support,” said Peter Mahon-Daly. “That’s what we can provide, including access to the nbn.
“Partnering with Superloop sees us working with a challenger brand in the telco market. Superloop gives us the transparency, flexibility and the technology we need to be able to support our customers, now and into the future,” says Peter Mahon-Daly.