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What is a mass service disruption?

A mass service disruption (MSD) is where mass outages have occurred due to extreme weather conditions or other factors beyond our control. In these situations, mass outages of services may occur and we may not be able to meet timeframes for connecting a service or repairing a fault on your line. Other factors may include the current Covid 19 pandemic where this is affecting our or our suppliers’ ability to attend new installations, remedy faults, access exchanges or perform other service related requests.

What are considered extreme weather conditions?

Where a provider is claiming an exemption from a performance standard as a result of extreme weather conditions in an area, it must include evidence in writing that these conditions meet one or more of the criteria of extreme weather conditions specified in Schedule 3 of the CSG Standard. These include:

  • large hail
  • heavy rainfall
  • flash floods
  • hazardous winds
  • lightning
  • blizzards
  • tornados
  • unusually large surf waves
  • storm tides
  • cyclones

More detailed definitions of these extreme weather conditions are included in Schedule 3 of the CSG Standard; however, they broadly align with conditions where the Bureau of Meteorology will issue a severe weather warning.

Public Notices

Start Date

17/11/2020

End Date

07/12/2020

Location

Hunter District of NSW

Disruption

Severe storms
Download PDF

Start Date

02/11/2020

End Date

23/11/2020

Location

Over parts of the Southeast Coast district of QLD

Disruption

Large hailstones, heavy rainfall and damaging winds
Download PDF

Start Date

28/10/2020

End Date

29/11/2020

Location

Wide Bay and Burnett District of Queensland

Disruption

Severe weather events
Download PDF

Start Date

24/09/2020

End Date

12/10/2020

Location

South Coastal District and parts of the Southeast Coastal District of WA

Disruption

Severe storms
Download PDF

Start Date

27/07/2020

End Date

23/08/2020

Location

Sydney Metropolitan District and parts of the Hunter, Central Tablelands and South Coast Districts of New South Wales

Disruption

Severe weather events
Download PDF

Start Date

27/07/2020

End Date

06/09/2020

Location

Sydney Metropolitan and Central Tablelands Districts of New South Wales

Disruption

Due to severe weather
Download PDF
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Buroserv has earned a solid reputation for delivering unprecedented value and quality customer service in the ICT field. Our team strives for innovative solutions to our customers’ needs to deliver tangible benefits to their unique business.

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We are passionate about what we do, and it is this passion that drives us in our pursuit to become Australia’s leading service provider for businesses, from small to enterprise.

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Menu
  • Services
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  • FAQs
  • Insights (Blog)
  • Critical Information Summary
  • Important Documents
  • Mass Service Disruptions
  • Level 2, 9 Help Street
    Chatswood NSW 2067
  • 1300 129 582
  • customercare@buroserv.com.au
  • www.buroserv.com.au
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