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What is a mass service disruption?

A mass service disruption (MSD) is where mass outages have occurred due to extreme weather conditions or other factors beyond our control. In these situations, mass outages of services may occur and we may not be able to meet timeframes for connecting a service or repairing a fault on your line. Other factors may include the current Covid 19 pandemic where this is affecting our or our suppliers’ ability to attend new installations, remedy faults, access exchanges or perform other service related requests.

What are considered extreme weather conditions?

Where a provider is claiming an exemption from a performance standard as a result of extreme weather conditions in an area, it must include evidence in writing that these conditions meet one or more of the criteria of extreme weather conditions specified in Schedule 3 of the CSG Standard. These include:

  • large hail
  • heavy rainfall
  • flash floods
  • hazardous winds
  • lightning
  • blizzards
  • tornados
  • unusually large surf waves
  • storm tides
  • cyclones

More detailed definitions of these extreme weather conditions are included in Schedule 3 of the CSG Standard; however, they broadly align with conditions where the Bureau of Meteorology will issue a severe weather warning.

Public Notices

Start Date

17/09/2019

End Date

30/09/2019

Location

Sydney Metropolitan District

Disruption

Severe storms with heavy rainfall
Download PDF

Start Date

04/09/2019

End Date

16/09/2019

Location

Redfern area

Disruption

Damaged by third parties
Download PDF

Start Date

09/08/2019

End Date

15/08/2019

Location

Within the Bowhill exchange area

Disruption

Delays in installation and repair activities
Download PDF

Start Date

17/07/2019

End Date

18/08/2019

Location

Sydney Metropolitan Area

Disruption

Delay due to criminal damage
Download PDF

Start Date

17/07/2019

End Date

04/08/2019

Location

Sydney Metropolitan Area

Disruption

Criminal Damage
Download PDF

Start Date

12/06/2019

End Date

01/07/2019

Location

Adelaide and over part of the surrounding Mount Lofty Ranges of SA

Disruption

Severe Storms
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Buroserv has earned a solid reputation for delivering unprecedented value and quality customer service in the ICT field. Our team strives for innovative solutions to our customers’ needs to deliver tangible benefits to their unique business.

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SALES & ACCOUNTS

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Faults & Technical Assistance

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Faults & Technical Assistance

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  • 1300 129 582
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We are passionate about what we do, and it is this passion that drives us in our pursuit to become Australia’s leading service provider for businesses, from small to enterprise.

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Menu
  • Services
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  • FAQs
  • Insights (Blog)
  • Critical Information Summary
  • Important Documents
  • Mass Service Disruptions
  • Level 2, 9 Help Street
    Chatswood NSW 2067
  • 1300 129 582
  • customercare@buroserv.com.au
  • www.buroserv.com.au
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