As (COVID-19) continues to evolve, it is important for Buroserv to be transparent about how we are responding to the ongoing pandemic.

Our highest priority is for the health and safety of our customers and team members.  To ensure we can manage this while continuing to provide the highest level of customer service, we have implemented a number of business continuity plans to enable our team to provide services to you 24/7 from any location that we operate from, including working from home.

Our investment in robust telco infrastructure and the consolidation of our network infrastructure, together with our new CRM (BuroCare) enables us to provide services to our customers with the minimum of disruption, regardless of the circumstances.

To enable us to provide business continuity we have implemented the following:

• All our customer support systems including our Call Centres are cloud based
• Full remote management of our network
• Reviewed our key suppliers and confirmed they have adequate business continuity plans
• All staff have remote access capability in-place and tested

If you wish to set up a meeting to discuss telecommunication service requirements, or any remedial action, which is required for your services, please continue to use the existing 1300 number designated to you. It is business as usual to our customers with no change to our operational support.

I would like to assure you of our commitment and service during these challenging times. Our message remains the same. Buroserv will continue to carry on the business of providing essential telecommunication services to our customers and, live by our values.

Yours Sincerely,

Lakshman Mawalagedera
Managing Director