As (COVID-19) unfolds rapidly in Australia, it is important for Buroserv to be transparent on how we are responding to the outbreak.

Given the current environment and various directions from the government and health experts, Buroserv’s approach is to continue to provide our highest level of service during these challenging times, applying our usual empathy, agility and care. Our highest priority is for the health and safety of our customers and team members. Here’s how we are responding to the evolving situation.

Business Continuity

Buroserv’s business continuity plans enables our team to provide services to you 24/7 from any location that we operate from, including working from home.

Our investment in robust telco infrastructure and the consolidation of our network infrastructure, together with our new CRM (BuroCare) enables us to provide services to our customers with the minimum of disruption, regardless of the circumstances.

To enable us to provide business continuity we have implemented the following:

• All our customer support systems including our Call Centres are cloud based

• Full remote management of our network

• Reviewed our key suppliers and confirmed they have adequate business continuity plans

• All staff have remote access capability in-place and tested

Below are the measures we have put in place effective Monday, 23rd of March 2020. In the event of any further changes, we will update you accordingly.

Employee Travel

Limiting travel is the safest way of reducing the risk and spread of infection. As such, company related travel for staff is currently suspended until further notice. Buroserv has a highly capable and effective team and our ability to adapt to this change is immediate.

Similarly, until we get further updates from the appropriate authorities, we have encouraged our staff wishing to travel for personal reasons to postpone or cancel such journeys. Furthermore, as a precautionary measure, based on the guidelines provided by the authorities, we have encouraged our team members to limit personal social activities where applicable.

Remote Work

Buroserv has an international footprint, with staff in various locations in Australia as well as in Manila. Due to the lockdown situation in metro-Manila, we have already commenced remote work practices in our Manila office and have been monitoring the situation closely.

Whilst Sydney is not in lockdown, given the current situation, we have granted permission to our staff who are not comfortable commuting to work, the option of working from home or attending the workplace outside of peak commuting times.

Customer Visits

Buroserv staff have also been encouraged to limit face to face meeting with customers and to conduct any meeting remotely for the foreseeable future. As a telecommunications provider, Buroserv are heavy users of our own infrastructure and remote working platforms, enabling us to continue to service you accordingly.

If you wish to set up a meeting to discuss telecommunication service requirements, or any remedial action, which is required for your services, please continue to use the existing 1300 number designated to you. It is business as usual to our customers with no change to our operational support.

I would like to assure you of our commitment and service during these challenging times. Our message remains the same. Buroserv will continue to carry on the business of providing essential telecommunication services to our customers and, live by our values.

Yours Sincerely,

Lakshman Mawalagedera
Managing Director